By now, you and your team have likely transitioned to a completely virtual operating environment. Managing staff remotely along with keeping your clients and constituents engaged can pose new challenges — and opportunities. So, how do you adapt seamlessly? AAPC’s recent webinar discussed just that, as well as how to motivate your team and keep them connected, onboard and train new hires, and discover opportunities working remotely might afford you.
Check out the key lessons from the webinar below, and listen to the recording for even more expert insights.
This webinar has been archived for playback. AAPC members can click here to view all webinar archives.
Key Lessons from the Webinar
- Tips & Tricks for Remote Offices: Establish communication norms as a group, formalize everything that you can, and ask for clarifications as needed. If you feel like you’re overcommunicating, you’re probably communicating just enough.
- Virtual Onboarding: A schedule that keeps the process on track is key to virtual onboarding. Take the time to put together a clear schedule of the critical activities your new hire will need to complete, and don’t forget to build in breaks for them to process everything they’re learning.
- Employee Engagement: During these difficult times, it’s important for your team members to maintain their wellbeing. Encourage breaks and time away from screens. Emphasize interactions and provide opportunities for employees to connect through weekly team lunches or Slack channels strictly for socializing. Try walking meetings, provide wellness resources, and get creative while keeping them engaged.
Access the full recording to hear additional tips from our panelists.
This webinar is eligible for one (1) C6 Leadership credit towards AAPC’s Business Fundamentals Certificate. To learn more about achieving this Certificate, click here.